Privacy Policy

Information We Collect

We collect information about you in several ways to provide and improve our services, ensure safety, and enhance your experience at our park.

Personal Information

• Contact Information: Name, email address, phone number, and mailing address when you register for events, book parties, or sign up for our newsletter.
• Emergency Contact Details: Information provided for safety purposes during visits or events.
• Payment Information: Credit card details and billing information for purchases (processed securely through third-party payment processors).
• Children's Information: Age, dietary restrictions, medical alerts, and parental consent for participation in activities.

Automatically Collected Information

• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies to improve website functionality.
• Security Footage: Video surveillance recordings for safety and security purposes throughout our park facilities.

How We Use Your Information

We use the collected information for legitimate business purposes that benefit our visitors and ensure safe, enjoyable experiences.

• Service Provision: To provide park services, process bookings, manage events, and facilitate birthday parties and group activities.
• Safety and Security: To ensure the safety of all visitors, manage emergency situations, and maintain secure facilities.
• Communication: To send important updates about your bookings, safety information, and promotional materials (with your consent).
• Website Improvement: To analyze website usage, improve functionality, and personalize your online experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, particularly those relating to child protection and safety.
• Marketing: To send newsletters, event notifications, and promotional offers (you can opt out at any time).

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business, such as payment processors, email service providers, and website hosting companies.
• Emergency Services: Medical professionals, emergency responders, or law enforcement when necessary for health, safety, or legal reasons.
• Legal Authorities: Government agencies or courts when required by law, subpoena, or court order.
• Business Partners: Carefully selected partners for special events or programs (with your explicit consent).
• Insurance Providers: In case of incidents requiring insurance claims or coverage verification.

Children's Privacy Protection

As a children's entertainment facility, we take special care to protect the privacy of children under 13 years of age in compliance with applicable privacy laws.

• We obtain verifiable parental consent before collecting personal information from children under 13.
• We limit the collection of children's information to what is necessary for participation in our activities.
• Parents can review, update, or delete their child's information at any time by contacting us.
• We do not share children's personal information with third parties except as described in this policy.
• All staff members undergo background checks and training on child privacy protection.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of sensitive data during transmission and storage
• Secure servers and firewalls to protect our systems
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy best practices
• Restricted access to personal information on a need-to-know basis
• Secure disposal of personal information when no longer needed

Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have several rights regarding your personal information.

Your rights include:

• Access: Request information about what personal data we have collected about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal and business requirements.
• Opt-out: Unsubscribe from marketing communications at any time using the unsubscribe link or contacting us directly.
• Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
• Consent Withdrawal: Withdraw your consent for certain uses of your information (may affect service provision).

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services.

Types of cookies we use:

• Essential Cookies: Necessary for website functionality and cannot be disabled.
• Analytical Cookies: Help us understand how visitors use our website to improve performance.
• Functional Cookies: Enable enhanced functionality and personalization features.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

• Booking Information: Retained for up to 7 years for legal and tax purposes.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Security Footage: Typically retained for 30-90 days unless needed for incident investigation.
• Website Analytics: Anonymized data may be retained indefinitely for statistical purposes.
• Child Information: Deleted when no longer necessary for the child's participation in activities or as required by law.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

While we primarily operate within Canada, some of our service providers may be located outside of Canada. When personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the last revision.

If significant changes affect how we handle children's information, we will obtain fresh parental consent where required by law.

Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:

For complaints about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada:

• Website: www.priv.gc.ca
• Phone: 1-800-282-1376
• Email: [email protected]

Acknowledgment

By visiting our park, using our website, or providing us with your personal information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our privacy practices, please do not use our services or provide us with your personal information.